Officer Operations - Abudhabi/Dubai/Sharjah - VFS Global

About the job:

We are seeking highly motivated Customer Services and Operations Officers to join our team. In the role, your primary responsibility will be to provide exceptional service to visa applicants and other visitors.

Key Responsibilities:

Customer Service: Interact with visa applicants/visitors in a friendly and professional manner, ensuring a positive customer experience.

Information and Assistance: Provide accurate and up-to-date information on visa application procedures, requirements, and related services. Assist applicants in filling out application forms and guide them through the process.

Document Verification: Review and verify visa application documents for completeness and accuracy, ensuring all necessary supporting materials are included.

Appointment Schedules: Manage appointment schedules and ensure timely processing of visa applications. Assist in the coordination of visa process other related services.

Issue Resolution: Address customer inquiries, concerns, and complaints promptly and effectively, striving to resolve as per customer's satisfaction.

Data Entry: Accurately input applicant information into our systems, maintaining a high level of data integrity.

Administrative Support: Provide general administrative support to the Visa Application Centre operations, including record-keeping, handling phone inquiries, and managing customer queues.

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Posted Date:	2024-10-14
Job Location:	United Arab Emirates - Dubai
Job Role:	Management
Company Industry:	Tourism, Museum, & Cultural; Travel Agency

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