IT Project Coordinator - Jigsaw HR Consultants

We are looking for a Customer Success Associate for our client in the software solutions firm.

Job Description:

The client servicing associate will be responsible for Active & Passive Clients.

Responsibilities under Active Clients:

· Will be involved in the scope of work definition process for every new project.

· Liaising with the technical team to get updates on the progress of the product implementation.

· Maintaining a detailed and accurate record of all client details and communications.

· Communicating with the client on a daily basis regarding the progress of the implementation of the product.

· Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product.

· Ensuring to respond to client queries in a professional and timely manner.

· Providing clients with relevant information on the products and services offered by the company

· Train the client on the product during handover as well as support the client once the product has been handed over.

· Responsible for User Acceptance Testing (UAT), after product implementation has been completed.

· Performing on-site visits to the client.

Responsibilities under Passive Clients:

· Maintaining long-lasting business relationships with clients.

Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.

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Posted Date:	2024-10-11
Job Location:	United Arab Emirates - Dubai
Job Role:	Information Technology
Company Industry:	Software Development; IT Services
Monthly Salary:	US $1,500

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