CALL CENTER AGENT – BANKING SECTOR)- 100 Nos. – Dubai, Abu Dhabi – UAE – Star Services

Responsibilities:

Handle inbound and outbound customer calls professionally and efficiently.
Provide accurate information about banking products, services, and promotions.
Resolve customer queries, complaints, and issues promptly.
Process service requests, transactions, and escalate unresolved matters to the appropriate teams.
Maintain confidentiality and adhere to banking regulations and service standards.
Deal with the organization’s telephonic conversations with utmost diligence and punctuality.
Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
Explain all the essential details of the organization’s products and services to captivate the customer’s attention.
Contribute to the company’s growth by improving the number of connections using pleasant and informative conversations.
Back up all the call history details by effectively utilizing the company’s call center database.
Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Job Details

Posted Date:	2024-11-21
Job Location:	United Arab Emirates – Abu Dhabi
Job Role:	Customer Service and Call Center
Company Industry:	Business Consultancy Services; Call Centers & Customer Care Outsourcing; Banking