Beauty Specialist – Al Futtaim Group

Overview of the role 

The Beauty Specialist/ Makeup Specialist will play a key role in enhancing the beauty experience for our customers by providing expert makeup consultations, product recommendations, and demonstrations. The ideal candidate will have a strong knowledge of makeup techniques, products, and trends, particularly those relevant to the Middle Eastern market. This role requires a dynamic and customer-focused individual who can provide exceptional service and foster long-term customer relationships.

What you will do 

• Supports selling plans to deliver sales budget 
• Carry out planogram and price change and maintain store appearance and merchandising standards 
• Monitor stock level & ensure regular replenishment of stocks
• Conduct makeovers for customers 
• Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages. 
• Monitors and updates report on product shelf life
• Consolidates frequently asked products and recommends new SKUs to the Store Manager and submits to Program Lead. 
• Consolidates customer profile in relation to customer queries, concerns and submits to Store Manager. 
• Recommends category building activities (e.g. animations, hair and skin analysis, make over etc.) 
• Recommends relocation and meter reallocation of product display relevant to store customer profile and category performance analysis. 
• Provides information to customers on regimen building   

Commercial 

• Monitors and delivers 100% Brand Product availability 
• Monitors replenishments of stocks and product housekeeping in the selling area. 
• Cleans and Maintains make up applicators and tools.
• Ensures highlighting and cross-selling of EXCLUSIVE products on planograms and Off Shelf Displays related to product use. 
• Checks proper implementation of promo call outs, hero display, price change etc. 
• Attends to customers complaints with sincerity and understanding. 
• Handle customer queries on beauty & skincare product knowledge and offer advise professionally aligned with the Brand of Service Standards. 
• Follow through on customer’s feedback and requests
• Conduct personalized makeup consultations, including color matching, skin type assessment, and style preferences.
• Provide expert recommendations on makeup products and techniques suited to individual needs and occasions.
• Demonstrate product application techniques, including foundation, eye makeup, and contouring, to educate customers on achieving desired looks.   

Process 

• Aligns with Store Manager on submission of sales tracker
• Maintains adherence to planogram implementation. 
• Ensures all products display in the selling area are in good condition and near expiry and damages products are pulled out from the selling area.   

People 

• Plans and monitors Personal Development Plans In role development interventions. 
• Ensures timely submission of Performance Review 
• Implements action plans for employee engagements. 
• Strictly adheres to company policies and procedures (Code of Conduct, ROS, Data Governance).  

Job Details

Preferred Candidate